Baladiti App – Community Reporting for Municipal Services and Civic Engagement
- Public institutions like municipalities often face challenges with citizen feedback, inefficient issue reporting, and delayed response to urban problems such as waste accumulation, water flooding, and street maintenance, leading to community frustration, operational bottlenecks, and poor service delivery..
- Baladiti is a user-friendly mobile app designed to empower citizens to report local issues directly to the municipality, enhancing communication, streamlining complaint resolution, and providing real-time updates on news and services. It features an intuitive interface for photo uploads, report submissions, and status tracking, supporting seamless collaboration between residents, municipalities, and service providers.
Challenges
Limited Citizen Engagement
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- Traditional channels like phone calls or in-person visits are slow and inaccessible, resulting in underreported issues and low community involvement.                                                                     Â
- Reliance on paper-based or verbal reports leads to inaccuracies, lost information, and delays in verification.                                                                                        Â
Fragmented Response Management
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- Difficulty in tracking, categorizing, and resolving reports hinders timely interventions and accountability.                                                                                         Â
Lack of Transparency
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- Citizens have no visibility into report status, eroding trust and motivation to participate in civic processes.Citizens have no visibility into report status, eroding trust and motivation to participate in civic processes.
Solutions & Features
Baladiti delivers a comprehensive, collaborative platform that automates issue reporting, multi-stakeholder coordination, and data analytics, fostering efficient urban management and community empowerment.
Key features include:
01
Easy Report Submission
- Users can submit reports with text descriptions, photos, and location data for issues like trash, water flooding, street repairs, and more.
02
Real-Time Status Tracking
- Monitor report progress with updates on completion, under-procedure, or rejection statuses for full transparency.
03
News and Announce ments
- Access the latest municipal updates, events, and service notifications directly in the app.
04
Multi-Organization Integration
- Facilitates collaboration with entities like cleaning services, water authorities, and community development organizations for unified action.
05
User-Friendly Interface
- Simple, intuitive design optimized for mobile devices, supporting quick uploads and secure data handling.
06
Analytics Dashboard
- Backend tools for municipalities to review aggregated data, prioritize issues, and generate reports on resolution rates.
Results & Impact
- Launched in October 2025 in collaboration with Misrata Municipality, the General Company for Cleaning Services Misrata, the General Company for Water and Wastewater, Al-Naseem Organization for Community Development, and Lamah Information Technology, Baladiti has quickly demonstrated its value in driving civic participation and improving municipal responsiveness.
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Downloads
- More than 10,000
Active Users
- 5,503
Total Registered Reports
- 378
Completed Reports
- 37.5%
Reports Under Procedure
- 24.2% 8
Rejected Reports
- 38.3%
- This rapid adoption highlights how tailored technology can address community needs, reduce response times, and build trust in public services, making it a scalable model for municipalities across Libya and beyond.
Designer
Designer
Designer
Technologies
- Baladiti utilizes cutting-edge mobile and backend technologies for reliable performance, secure data transmission, and scalable operations.
application
- To get started, download the app today:
