In its efforts to support digital transformation in public institutions, Lamah IT developed the Baladity app, a digital platform that enables citizens to communicate directly with municipalities and report observations and issues in their surroundings quickly and easily.

The app aims to enhance community engagement and improve the efficiency of municipal services through a simple user interface that allows users to submit reports, pinpoint locations accurately, and attach photos to facilitate follow-up by the relevant teams.

Numbers & Statistics

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• • Over 10,000 downloads since launch.

• 400 reports submitted in just ten days.
• Completion rate exceeds 40% of submitted reports, reflecting the system’s effectiveness and quick response.

Beyond Technology

In addition to developing the app and designing its interfaces and dashboard, Lamah provided the “Send” service for verification via SMS (OTP) to activate user accounts, ensuring a secure and smooth login experience. Our team also helped set up the promotional campaign for the app to introduce citizens to the platform, raise awareness of its importance, and encourage effective usage.

Social Impact

The app helps bring services closer to citizens and enables municipalities to monitor issues and take immediate action, improving the quality of services and urban life while highlighting the role of technology in serving the community.

Project Mission

Baladity represents a successful model of collaboration between Lamah and local authorities. It marks a tangible step toward more organized and sustainable cities, while facilitating communication between citizens and official bodies in an innovative and effective digital way.